Refund policy
Return & Refund Policy
Last Updated: September 21, 2026
At usagoodsmart.store, your satisfaction matters to us. If your purchase isn't quite right, we're here to make things easy.
Eligibility for Returns
You may request a return within 14 days of receiving your order, in line with UK consumer protection law. To qualify, your item must be:
- Unused and in its original, resalable condition
- In its original packaging
- Accompanied by valid proof of purchase
Please note that certain products may be excluded from returns due to hygiene or safety considerations.
Refund Process
Once your returned item is received and inspected, we'll notify you whether your refund has been approved. Approved refunds are issued to your original payment method, and typically appear within 5–10 business days, depending on your bank or card provider.
Please note that original shipping charges are non-refundable, except where the item received was faulty or incorrect.
Damaged or Incorrect Orders
If your order arrives damaged or doesn't match what you ordered, please reach out within 48 hours of delivery, along with clear photos of the issue. We'll work quickly to make it right.
Return Shipping Costs
Return shipping is the customer's responsibility, unless the item is defective or was sent in error — in which case we cover the cost.
How to Start a Return
To begin the return process, simply email us at michaelmattew292@gmail.com with your order number and reason for return, and our team will guide you through the next steps.
Questions?
We're happy to help — reach out anytime if you need clarification on any part of this policy.
Return & Refund Policy
Last Updated: September 18, 2026
At usagoodsmart.store, your satisfaction matters to us. If your purchase isn't quite right, we're here to make things easy.
Eligibility for Returns
You may request a return within 14 days of receiving your order, in line with UK consumer protection law. To qualify, your item must be:
- Unused and in its original, resalable condition
- In its original packaging
- Accompanied by valid proof of purchase
Please note that certain products may be excluded from returns due to hygiene or safety considerations.
Refund Process
Once your returned item is received and inspected, we'll notify you whether your refund has been approved. Approved refunds are issued to your original payment method, and typically appear within 5–10 business days, depending on your bank or card provider.
Please note that original shipping charges are non-refundable, except where the item received was faulty or incorrect.
Damaged or Incorrect Orders
If your order arrives damaged or doesn't match what you ordered, please reach out within 48 hours of delivery, along with clear photos of the issue. We'll work quickly to make it right.
Return Shipping Costs
Return shipping is the customer's responsibility, unless the item is defective or was sent in error — in which case we cover the cost.
How to Start a Return
To begin the return process, simply email us at michaelmattew292@gmail.com with your order number and reason for return, and our team will guide you through the next steps.
Questions?
We're happy to help — reach out anytime if you need clarification on any part of this policy.